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Returns Policy

Returns are easy! Please use our RETURNS link at the bottom of any page to generate a label and get your return back to us!

Please note that returns must be sent using the returns portal or we cannot guarantee credit.

Please allow 30 days for your return to be processed. Problems or questions? Jump on chat or email us.

MORE ABOUT RETURNS

• Returns over 30 Days will be issued Store Credit.
• Return Shipping charges will be deducted from your return/credit.
• Returns will be charged a 5% restock fee.
• Special orders and wound yarns are not returnable.
• Please note: we allow a maximum of 3 returns per year.
• We do not cover the cost of return labels, we're happy to provide them via our portal, but the cost will be deducted from your refund
  We do not cover international return shipping.