The basics: Our goal is to ship your order as soon as possible. Usually, that means within 1 - 3 days. Sometimes, it means a week (weekends don't count peeps!). Here's how it works:
Most orders ship in1 - 3 days.(Not including weekends)
When we are short on something or need to match lots we rush reorder:Shipping time 1 - 5 days
When we are short on something we CANNOT rush reorder:We email you within 24/48Hours to offer subs or credit/alternates.
We use the best packaging that will keep your order safe!
WE DO NOT MARK UP OUR SHIPPING COSTS.
If you havenot received a shipping confirmation within about 3 days, please feel free to email or jump on chat. In general, if we are missing something or don't have matched lots for your order, we rush reorder, and we can ship within a week. Sometimes, there are issues with stock or suppliers. In that case, we will shoot you an email. If you haven't heard from us, that means everythings ok and you should get an email with tracking when your order ships!
HOTMAIL, ATT, COMCAST and YAHOO are notorious for blocking emails. Please make sure fabulousyarn.com is on your approved sender lists!
Getting free shipping? Please keep in mind that free shipping means WE GET TO PICK THE SHIPPING METHOD. It is not always the fastest, but that's why it's free.If you have a deadline, don't choose FREE SHIPPING!Please Note: FREE SHIPPING applies to UNITED STATES AND US TERRITORIES only. Canada, Europe and Worldwide rates are discounted, but not free.Please do not choose free shipping and then request expedited shipment :). If you need it fast, choose something other than FREE/FIRST CLASS.
WHERE'S MY STUFF?
Feel free to request an update on your order by emailing us at:HELP@fabulousyarn.com$99. Please add any info that will help us locate your order quickly, such as your order number, name or order date.
We offer shipping based on the USPS Postal Service, and over a certain amount shipping is free. Free shipping means that your order may ship priority, first class, or, depending upon weight, it may go parcel post. If it MUST be priority, please choose the PRIORITY shipping method. This guarantees 2-3 days SHIPPING time.
HOW MUCH WILL MY SHIPPING COST?
The best way to figure out how much you will be charged is to put something in your cart, put in your zip code (or for overseas customers, a country or regional code) and click the 'calculate shipping charges' button. If you have any questions, please do click the CONTACT or CHAT with us and we'll try and help.
WE DO NOT OFFER FREE INTERNATIONAL SHIPPING. As a courtesy to our international customers international shipping is discounted 20-30%.
First Class International Insured:Cheapest, but no guarantees on delivery—it is completely up to customs and your country's delivery system.
International Priority:this includes insurance,which allows us to replace lost/missing shipments.
International Express:(EMS) is the fastest and offers both tracking and replacement insurance. Replacement or refund if this does not get to you.
WE WANT TO GET YOUR ORDER RIGHT!
We review orders within 24 TO 48 hours during the business week. If there is ANY issue, from matched lots to missing information, you'll get an email from us. If you don't, it usually means that within a day or so you'll get a shipping notification. Happiness.
We use a dedicated ticketing and email system to keep on top of letting you know whats going on. Our system alerts us to express mail shipments, so we usually process those on the same day they are received, depending upon the TIME and TIME ZONE. Please don't hesitate to call us with a timeframe or any details that will help us, or to check if your order has been pulled—it's perfectly fine! If you have ANY time frame constraints—please LET US KNOW in the comments area when you order. We'll do our best to make it happen, and let you know if it can't!
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