To set up a return please see RETURNS
The basics: Our goal is to ship your order as soon as possible. Usually, that means within 1 - 3 days. Sometimes, it means a week (weekends don't count peeps!). Here's how it works:
WE DO NOT MARK UP OUR SHIPPING COSTS.
Getting free shipping? Please keep in mind that free shipping means WE GET TO PICK THE SHIPPING METHOD. It is not always the fastest, but that's why it's free. If you have a deadline, don't choose FREE SHIPPING! Please Note: FREE SHIPPING applies to UNITED STATES AND US TERRITORIES only. Canada, Europe and Worldwide rates are discounted, but not free. Please do not choose free shipping and then request expedited shipment :). If you need it fast, choose something other than FREE/FIRST CLASS.
Feel free to request an update on your order by emailing us at: HELP@fabulousyarn.com$99. Please add any info that will help us locate your order quickly, such as your order number, name or order date.
We offer shipping based on the USPS Postal Service, and over a certain amount shipping is free. Free shipping means that your order may ship priority, first class, or, depending upon weight, it may go parcel post. If it MUST be priority, please choose the PRIORITY shipping method. This guarantees 2-3 days SHIPPING time.
The best way to figure out how much you will be charged is to put something in your cart, put in your zip code (or for overseas customers, a country or regional code) and click the 'calculate shipping charges' button. If you have any questions, please do click the CONTACT or CHAT with us and we'll try and help.
WE DO NOT OFFER FREE INTERNATIONAL SHIPPING. As a courtesy to our international customers international shipping is discounted 20-30%.
We review orders within 24 TO 48 hours during the business week. If there is ANY issue, from matched lots to missing information, you'll get an email from us. If you don't, it usually means that within a day or so you'll get a shipping notification. Happiness.
We use a dedicated ticketing and email system to keep on top of letting you know whats going on. Our system alerts us to express mail shipments, so we usually process those on the same day they are received, depending upon the TIME and TIME ZONE. Please don't hesitate to call us with a timeframe or any details that will help us, or to check if your order has been pulled—it's perfectly fine! If you have ANY time frame constraints—please LET US KNOW in the comments area when you order. We'll do our best to make it happen, and let you know if it can't!